Payment Policy

Accepted Payment Methods

Tierralú accepts the following payment methods:

Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.

Currency

All prices on tierralu.com are listed and processed in USD (US Dollars). If you are shopping from outside the United States, your bank or card issuer may apply its own currency conversion rates or fees at the time of purchase.

Payment Security

All transactions on tierralu.com are secured with 128-bit SSL (Secure Socket Layer) encryption. You can confirm this by looking for the closed lock icon in your browser's address bar and the "HTTPS" prefix in the URL. Secure mode is active from the moment you begin checkout.

Tierralú is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. Your full card number is never stored or accessible to us at any point during or after your purchase. Once your order is complete, we retain only your billing details, shipping information, order summary, and the last 4 digits of your card number.

Your Privacy

Your personal and payment information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and share your data — including information passed to our payment processors and service providers.

Contact Information

Store Name: Tierralú

Company Name: CIELOS ECOM LLC

Company Address: 447 E 18th Avenue Apt E, Columbus, OH 43201

Company Number: 5550072

Phone: +1 380 233 8385

Email: info@tierralu.com

Monday to Friday | 08:00 – 16:00 (EST)

Weekends | 10:00 – 15:00 (EST)

We aim to respond to your inquiries within 24 hours.